Is it safe ordering with In Bloom Canna Co?

There are about 40 mail order marijuana sites. Canada has been shipping weed in the mail since the 90’s and to date, we know of no-one who has ever been charged with receiving pot in the mail. That being said, there is still a risk on both ends.

We do not sell cannabis products to minors and are not affiliated with any gangs. We simply want to provide the best quality cannabis products to our clients who need medication.

What do I need to do to become a member of In Bloom Canna Co.?

Very simple! Just go to the My Account section, click the Register tab, enter your email address and choose a password and your account will be set up right away.

You will need to upload your government-issued ID on the Checkout page when placing your first order. Alternatively, you can also email your ID to
inbloomcannaco@protonmail.com for approval.

How do I place an order?

Here’s a step-by-step guide on placing your order online with In Bloom Canna Co.

  1. Locate the products you are interested in ordering by going to the SHOP page.
  2. Click on the desired product(s), choose your quantity then click “Add to Cart”.
  3. When you have all your products in your shopping cart, are on the CART page and are ready to Checkout, click on the green Proceed to Checkout and you will be redirected to the Checkout page. In the Checkout page, you will need to login with your email address and password. If this is your first time registering with us, you will need to provide your email and choose a password and an account will be set up for you.
  4. Now that you’re logged in, you will need to confirm your shipping information (name, address, email, contact number, order notes) and payment option (Interac E-transfer only for now).
  5. If you have previously ordered with In Bloom Canna Co. or have already emailed your photo ID, you can skip this step. If you’re a first-time member, please make sure to upload your ID.
  6. When paying by Interac E-transfer, you will be emailed an order confirmation email from In Bloom Canna Co. where you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received.
  7. Once your payment has been collected and your ID has been confirmed, your order will be processed and will ship within 1 business day. We’ll email your Xpresspost tracking number as soon as available.

Congrats, you have now placed your order!

Do you have a phone number where I can call and speak to someone?

No, we do not have a contact phone number. We are available Monday through Friday from 10am EST to 5pm EST. All emails received will be answered within 1 business day.

Why do you need my ID?

ID’s are required for proof of age (19+). We keep all IDs stored on our server and purge them every quarter. You can choose to upload your ID document during the checkout process on your first order, or email it to us at inbloomcannaco@protonmail.com

Acceptable forms of identification:

  • Driver’s licence
  • Birth Certificate
  • Canadian/foreign passport
  • Canadian Citizenship card
  • Certificate of Indian Status card
  • Permanent Resident card
  • Canadian Forces identity carl
  • Liquor Identification card
  • Firearm Acquisition/Firearm Possession card
  • Provincial/Territorial Identification card
  • Canadian National Institute for the Blind (CNIB) national identification card

We accept the following file formats:

  • JPG/GIF/PNG Image
  • PDF Document

Below are some ways you can convert your ID document into the formats listed above:

  1. Camera enabled smart phone:
    Snap a photo of your ID using your smart phone, and then email us the attachment from your phone’s email app.
  2. Webcam:
    Place your ID in front of your computer’s webcam and take a photo of it. Email us the image.
  3. Desktop scanner:
    Scan your ID into an image file (jpg,png,gif), and email us the image.
  4. USB Camera:
    Take a picture with your camera, plug the camera into your computer via USB and then email us the image file.

If you need any assistance verifying your age or sending us your ID document, don’t hesitate to email us at
inbloomcannaco@protonmail.com – we’re always here to help!

When will my order ship?

All orders received by 12pm EST will ship the next business day. If your order is received after 12pm EST, your order will ship the following business day.

Orders received on Friday will ship on Monday.

* Please note that it can take up to 40 minutes for us to receive your E-transfer.

Can I add/edit/cancel my order?

If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please email inbloomcannaco@protonmail.com with the order number you would like canceled.

If you would like your order canceled and it has not shipped out yet, please email inbloomcannaco@protonmail.com.

If we have already collected your payment, we will not be able to cancel or edit your order, with the exception of editing your shipping address.

What are your working hours?

We are in the shop and answering emails 5 days a week (Monday through Friday) from 10:00am EST through 5pm EST.

Payment & Fees

Payment is made using Interac E-transfer.

How Interac E-transfers Work

If you use online banking with a Canadian bank or credit union, then sending an Interac E-transfer takes just a couple of minutes.

Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If we receive your payment by 12 pm EST, your order ships the next business day, or else it ships the following business day.

What are the shipping fees?

Shipping and handling fees are $20 for orders between $60 and $199. For orders over $200, shipping is free.

Note: Orders to Nunavut are not eligible for free shipping, and are charged a flat rate of $20.00 per parcel.

Orders are shipped by Xpresspost and a tracking number will be emailed after your order ships. Once we receive your payment, your order will ship within 1 business day. After it has shipped, please allow 2-3 business days to receive your package.

Please allow an extra couple of business days if you live in a remote area.
Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).

What’s the minimum amount I can order?

There’s no minimum order, although one item from the site needs to be purchased. Orders between out lowest marked item and $199 are charged a $20 flat rate for shipping and handling. Orders over $200 receive free shipping.

I’ve sent my E-transfer. What next?

Once you’ve sent your E-transfer, it can take up to 40 minutes for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order).

Once payment is received, your order will ship within 1 business day. Delivery by Xpresspost will take 2-3 business days once it has shipped. You’ll receive your tracking info by email after it has shipped.

How do I send an Interac E-transfer?

If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.

Google is a great tool and if you search “your bank name” + Interac E-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution.

For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

What will happen to my order if I don’t submit payment?

Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled.

Shipping

How will my order be packaged?

Your order will be discretely packaged and vacuum-sealed to protect and maintain your privacy. We ship using Canada Post Xpresspost mailers or nondescript boxes with no indication of what is inside.

Canada Post says

There are 2 likely scenarios:

  1. a) the postal worker put it in the wrong mailbox, or
  2. b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge.

From Canada Post

The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

  • with the front desk, security or mail room at the receiving address to see if someone else accepted the item on 
  • their behalf;their Community Mail Box for the item or parcel compartment key;
  • around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

What happens if I don’t get my package?

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

We do not offer postage refunds if your order arrives late due to any postal issues.

Canada Post tracking information has not updated recently

If you’re tracking your package on Canada Post’s website and it has not updated in sometime, it’s most likely due to your package missing a scan, which is fairly common.

More often than not, members get their packages on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

My package is going to the wrong destination

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human err. Unfortunately, we experience much higher % of postal thefts when shipping to Northern Quebec and Nunavut.

We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. If your order is stolen or lost, we reserve the right not to replace it till the end of day and your tracking number should appear correctly. If it does not, please email inbloomcannaco@protonmail.com and we will look into it.or at Canada Post.

Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

Shipping to Nunavut and Northern Quebec

Unfortunately, we experience much higher % of postal thefts when shipping to Northern Quebec and Nunavut.

We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. If your order is stolen or lost, we reserve the right not to replace it.

My tracking number does not work. Help!

We will email your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website. Please wait